Support
How to get help and connect with the OptionsPro community.
The Support page gives you two ways to reach us: email for direct support, and the OptionsPro Discord for community help.
Email support
Send any of the following to support@optionspro.com:
- Bugs - something looks wrong or isn't behaving as documented.
- Broker integration requests - a broker you'd like us to add.
- Feature requests - what you'd like to see in OptionsPro.
- Billing questions - refunds, plan changes, invoice copies.
When reporting a bug, it speeds things up to include:
- The email address on your OptionsPro account (so we can look up your data)
- A short description of what you were doing and what you expected
- Roughly when it happened, and your timezone, if the issue is time-sensitive
- Your browser and OS
- A screenshot or video if the issue is visual
Please don't send us your brokerage password or any account credentials - your broker login is held by SnapTrade and we never need it. For connection issues, see Reconnecting a brokerage.
Community
The Support page also embeds the OptionsPro Discord widget. Other traders and members of the OptionsPro team hang out there - it's the fastest way to ask a quick question, share a setup, or find out whether something is a known issue.